In our last blog post dedicated to manufacturing, we shared exciting news that Omniseal Solutions™ is further expanding capabilities at our Kontich, Belgium site to specifically address advanced polymer needs in two emerging industries - aerospace and life sciences, in addition to supporting the oil and gas industry. Growth in global aerospace is due to increased passenger travel and the race to space while potential has grown in healthcare as a result of increasing aging populations, greater focus on wellness and a digital mindset, overall, in life sciences.
Although the site has been working in aerospace and life sciences for years, due to these increased opportunities, it will now concentrate to specifically meet growing customer needs through several initiatives such as new construction, structural team changes, increased digitization and a greater focus on employee centricity. These initiatives will ensure that Omniseal Solutions™ is well-poised to consistently produce quality seals and other polymer critical parts for extreme environments as well as continue to support major oil and gas customers who rely on our custom, unique designs (such as large diameter seals) for energy production, nuclear fusion, renewables, floating production, and other applications.
This strategic direction not only prioritizes our customer needs but also increases our global focus, customization and speed. It is based on The Kontich management team’s five-year road map for the site, which is regularly reviewed based on its contribution to the overall Saint-Gobain High Performance Solutions’ and Omniseal Solutions’ strategies, as well as successful operational practices at other Saint-Gobain sites. By leveraging extensive global experience in life sciences, aerospace, and oil and gas from the entire Omniseal Solutions' organization, the Kontich site can further bring this expertise to their local region.
Strategic drivers include:
We aim to translate these business goals through clear-set initiatives, as well as visually (a picture says a thousand words). Hence, we have also developed a roadmap for teams to follow.
In addition to expanding the site’s R&D, testing and customer onboarding areas (along with numerous other advancements throughout the years, with the R&D laboratory expanded in 2017 and a number of other manufacturing upgrades made in 2016), the Kontich initiative also establishes sales and engineering around customer markets with a focus on customer needs in design, We refer to this initial stage as “Capture.” These sales and engineering roles will be organized by the types of markets—aerospace, life sciences and oil and gas.
In a second step, the site has launched a pilot in operations, focusing on addressing customers’ specific needs (for quality, cost, etc.) in delivery. We refer to these roles as “Delight.” These “white room” operation teams consist of everything a small producer would need, with a team leader-coach and finance, purchasing, maintenance and customer service supporting each other operationally. Teams will be focused on addressing customer needs, making sure each team throughout the organization is accountable to expand customer centricity. This structure will enable teams to leverage important experience across industries, work together and share resources, as well as manage goals and objectives to expand our focus on customers.
In a third step, teams will be organized that support both Capture and Delight, such as with quoting and prototyping and manufacturing engineering (PE, drafters, programmers), to best leverage resources and expertise across these teams.
In addition to focusing teams on customer needs, Omniseal Solutions’ Kontich office is also moving toward greater digitization for increased efficiencies and to maximize employee productivity.
Specific examples of recent advancements in this area include:
Another important initiative is setting up policies to empower employees and escalate problem resolution, where necessary. The Kontich office has set up a number of practices to entrust employees to be more agile and reduce reaction time to problems as well as elevate larger issues where necessary, including in:
A world class lean manufacturing tool (WCM) is used at the Kontich office to accurately track each aspect of the manufacturing process. This enables managers to review performance indicators and ensure quality and traceability, and operators to be involved with goals to attack potential pain points. For instance, what does it mean for each operator to hit OTIF? What does each team member need to do to achieve company targets and contribute?
Why should OEMs and developers in life sciences, aerospace, oil and gas, and other industries in Belgium, and abroad, consider Omniseal Solutions™ for critical parts? And what should they look for in a manufacturer of critical seals in general?
Our focus on customers throughout the years and these latest initiatives are testimony to the fact that we make manufacturing and customer needs our priority. Following are eight factors that we have focused on that we believe are essential in manufacturing for critical applications.
At Omniseal Solutions™, R&D, manufacturing and our partnerships with our customers are our priorities. Our passion is to be the first choice manufacturer customers turn to for critical parts in challenging applications. We welcome the opportunity to respond to customer needs and to continually improve - to truly make THE difference as promised. We are excited about this most recent step for our Kontich office and are committed to engaging with others to expand and utilize our knowledge to provide the best quality solutions to solve complex problems.
By pushing the boundaries of what can be achieved, we have the possibility to advance not only our company and our customers’ designs, but potentially the industries in which we work and contributing to the wellbeing of human life.
If you are interested in knowing more about how we produce our seals and polymer solutions, please contact our manufacturing experts!